To implement the Five Big Ideas of Integrated Delivery, the Program of Action needs not only a Structure, but also a Behavioral Code / Culture that makes Integrated Delivery possible.
Integrated Delivery requires specific behaviors and cultural norms in order to succeed. These behaviors support a change in mindset FROM individual contracts and Self Optimization TO a collective endeavor and global optimization.
Collaboration, Trust, Commitment Based Management and Continuous Improvement are all behaviors required of each individual andGroup in an Integrated Delivery Environment.
Yet we know that laws and contracts are merely the faintest restraints on our worst impulses. It is hard to enforce behavior with laws and contracts. #principle
When required “behaviors” are seen as the tools used to drive Value to the endeavor and drive waste and frustration out, they become more pragmatic strategies than social engineering. People need to see the pragmatic value in choosing one set of behaviors over another.
These behaviors are valuable because they lead to the collaboration and communication that is necessary to make any complex project successful.
Lean Integrated Delivery cultivates the development of teamwork, and a balancing of risks and burdens across the entire Integrated Delivery System.
Right collaborative relationships coupled with lean integrated thinking make rapid iteration and implementation possible.
While the relational and cultural side promotes the building of Trust, the lean process side promotes the building of Quality and Reliability.
These two go together, as ongoing Reliability in the Network of Commitments made and kept is another cornerstone of building Trust.
Trust as a human attitude arises in conditions of safety and reliability.
Reliability comes from the way systems are designed, implemented, and operated, and from the ability of the people operating the systems to understand how their actions affect the Whole.
Integrated Delivery requires people to focus on system performance, not just siloed performance.
The Lionsberg Meta Project is focused on the total performance of the Human System and Living System at the highest possible level.
Reliability is created by people making and keeping commitments to get work done within a properly designed system and structure; Lean Integrated Delivery views a project as a network of commitments, the fulfillment of each making the follow-on performance possible.
These commitments can be statistically measured within a Percent Promises Kept framework that drives Accountability throughout the System, with a particular focus on the Handoff Points between teams.
Finally, people and systems are not infallible. Outcomes will not always match expectations. Hence, the team must be structured to learn rapidly from Variance Between Expected And Actual Outcomes.
Critical behaviors necessary for Integrated Delivery to be successful include:
See Provisional Code.