Requests and Commitments between team members are the basis of Communication within Lean Integrated Delivery.
Simply stated, one party makes a request and another commits to fulfilling that request according to mutually agreed upon Conditions of Satisfaction.
Conditions of Satisfaction are critical to ensuring that both parties understand what satisfaction of the request actually means.
This discipline helps avoid miscommunications that erode Trust.
Commitments are tracked from request to completion in order to promote Transparency and to allow the team to collectively learn from breakdowns in the Network of Commitments.