3.3 Communications and Reporting

Every relationship requires Communication.

In an Integrated Delivery System, everything is related.

Because it is not possible for All to communicate with All, each element of the Federation must communicate directly with those it works with, as well as the Whole.

Minimum Viable Communications

The entire Lionsberg idea and community is designed to operate as a single Integrated Delivery System that produces Throughput of Intention Into Reality.

As a result, there are certain Minimum Viable Communications standards that must be honored by All in order for the System to function.

These minimum standards can be thought of in three distinct baskets:

  1. Communications that are internal to a working team or organization
  2. Communications between teams and organizations that are directly related and impact each others Flow of Work.
  3. Communications between All teams and organizations and the Whole

Internal Communications

Internal communications that occur within an Organization have the greatest degree of flexibility. We would encourage all teams to monitor thier own Communication Hygeine and not repeat the painful mistakes that many others have already made, however Organizations are inherently Sovereign and Autonomous and have a duty to do what works best for them to advance towards the Goal.

Communications Between Directly Related Elements

Entities that make or secure Commitments to or from One Another are directly related, and need to stay aligned in order to protect and preserve the Flow of Work of the Whole.

Directly related entities, regardless of their process for Internal Communications, should agree to pay attention to Communication Hygiene in the inter-communication.

At a minimum, communications between directly related elements should include:

  1. An Integrated Delivery Agreement that includes an Agreement on how to Communicate. See Template For Integrated Delivery Agreement.
  2. A regular meeting to identify and solve issues
  3. A way to communicate about Issues and Variance Between Expected And Actual Outcomes
  4. Some form of "Green / Yellow / Red" status indicator so that both parties can monitor and take responsibility for the success of the other.

Remember that in a Zero Blame Environment both the Committor and the Committee both share responsbility for ensuring that Commitments made are kept. (See Percent Promises Kept).

Communications With The Whole

At the deepest level of abstraction, All Actors and the Whole need to be able to:

  1. See One Another
    • This is currently accomplished by: Being listed in the Lionsberg | Meta Project directories.
  2. Know What Each Other Is About (Purpose, Principles, Projects)
    • This is currently accomplished by: Maintaining Up-To-Date the Template For Organization.
  3. Make And Secure Commitments To and From One Another
    • This is currently accomplished by: Registering inter-organizational Commitments in the Commitment Tracker. Also see Tracking Commitments.
  4. See Status Updates
    • This is currently accomplished by: Maintaining Up-To-Date the Template For Organization.